General Manager

Objective:

We are seeking an experienced and dynamic General Manager to oversee our small market and café style restaurant located in a picturesque beachside setting. This role requires a versatile leader who can effectively manage a seasonal business, balancing peak summer months with quieter off-season periods.

Key Responsibilities:

Operations Management:

• Oversee daily operations of the retail market, café style restaurant and acai counter, ensuring smooth functioning and excellent customer service
• Coordinate front and back of house operations, adapting quickly between retail and food service areas.
• Implement and maintain health and safety regulations especially crucial in a food service environment. Ensure the market always remains clean and presentable.
• Ensure compliance with regulatory agencies, including ABC.

Staff Management:

• Recruit, onboard, and train high-performing employees for a safe, productive, profitable and harmonious work culture.
• Develop and maintain training protocols for all staff on an ongoing basis.
• Create and manage staff schedules, adjusting for seasonal fluctuations in business
• Function as first point of contact to resolve team concerns and issues in an efficient and to the mutual benefit or all.
• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs and company culture.

Financial Management:

• Manage budgets, control costs, and optimize profitability throughout the year
• Forecast seasonal demand and adjust inventory and staffing accordingly
• Develop strategies to generate income during slower periods.
• Oversee and manage the payroll process for staff with outside P/R company such as ADP.
• Overall responsibility for Accounts Payable, reviewing and approving vendors and suppliers, delivery tickets and invoice processing through a third-party accounting support company.
• Overall responsibility for operations performance and financial analysis of sales, reports, and labor for profitability.

Customer Service:

• Ensure high quality customer experiences in market, café/restaurant and acai areas
• Handle customer inquiries and complaints effectively, building and maintaining the business’s reputation

Marketing and Business Development:

• Plan and execute marketing strategies tailored for peak and off-peak seasons, including coordination with third party service providers for social media presence
• Develop promotions to attract customers during slower periods
• Explore opportunities to expand product offerings or services to generate additional revenue streams
• Engagement with local community organizations

Required Skills and Qualifications:

• Proven experience in retail and food service management, preferably in a seasonal business environment
• Strong leadership and team management skills
• Excellent financial acumen and budgeting abilities
• Creative problem-solving skills to address challenges unique to seasonal operations
• Flexibility to work extended hours during peak seasons, including weekends.
• Ability to respond to emergencies and act as first point of contact.

Key Attributes:

• Adaptability to manage varying workloads throughout the year
• Proactive planning skills, ability to pivot operations based on seasonal or other transitions, including staff shortages
• Customer focused mindset with a passion for creating memorable experiences
• Ability to multitask and prioritize in a fast paced environment.
• Work well with ownership communicating transparently, timely and clearly.

The ideal candidate will be a hands-on leader who can successfully navigate the unique challenges of a seasonal beachside business, ensuring profitability and customer satisfaction year-round.

Competitive Salary and Benefit Package

Job Types: Full-time, Seasonal

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience:

• F & B Management: 2 years (Preferred)

Ability to Commute:

• Avila Beach, CA 93424 (Preferred)

Work Location: In person

Salary : $75,000 - $85,000