Job Description
Job Description
Salary : $68,640
General Duties and Responsibilities :
- Actively practice exceptional hospitality, utilizing opportunities, Finding the Yes, and Collecting and Connecting Dots.
- Embody and practice the Company Purpose (Creating Happiness) and Four Core Qualities (Friendliness, Show, Delight and Promptness).
- Follow standards of service / mystery shop standards with each guest, each time.
- Be a Creative Problem Solver-do whats needed to make the guest happy.
- Attend all scheduled staff meetings and supplemental training sessions, being attentive and take notes when appropriate.
- Arrive at work on time and consistently follow shift schedule.
- Be familiar with and follow all safety protocols including emergency, COVID, health department / food safety, and alcohol awareness.
- Maintain a positive work atmosphere by acting and communicating in a manner that promotes harmony with guests, co-workers, and management.
- Perform additional duties as requested by management.
Specific Duties and Responsibilities :
Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.Ensures customer satisfaction with all aspects of the restaurant and dining experience.Handles customer complaints, resolving issues in a diplomatic and courteous manner.Ensures compliance with alcoholic beverage regulations.Estimates food and beverage costs.Manage inventory and purchases food and supplies.Conducts daily inspection of restaurants and equipment to ensure compliance with health, safety, food handling, and hygiene standards.Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.Collaborate with chefs to develop appetizing menus.Maintains sales records and tracks cash receipts.Prepares and submits operations reports and other documentation requested by the regional manager.Performs other duties as assigned.Actively assist in administrative functions pertaining to payroll, scheduling, recruiting and the control of food and labor costs. Drafts and deliver performance evaluations in a timely manner. Assists with the maintenance, storage, and ordering of China, silver, and glassware.Maintain high employee morale and a good reliable staff; to, recruit motivate and train cooks and utility people. To organize an efficient flow of production and maintain minimum, but adequate staffing.Ensure that high standards of dress and personal hygiene are maintained by all employees. Sets the example as it related to speed, professionalism, cleanliness, and accuracy.Ensure proper maintenance and care is exhibited by all employees toward equipment furnished by company.Attends and participates in manager and departmental meetings.Always projects a positive attitude; to embrace and enforce company guidelines and procedures. Able to make quick, intelligent decisions.Responsible for any other duties as assigned by Senior Management.Supervisory Responsibilities :
Hire and trains restaurant staff.Organizes and oversees the staff schedules.Conducts performance evaluations that are timely and constructive.Handles discipline and termination of employees in accordance with restaurant policy.Oversee the daily workflow of the department.Establishes and oversees the adoption of the support departments vision, goals, and objectives at all levels.Provide leadership and direction to the entire department.Monitor and resolve issues.Direct workload distribution.Managing both internal and external relationships on behalf of the department.Communicate effectively with staff, volunteers, supervisors, and senior management.Report violations of required OSHA and general safety rules.Submit incident and workers compensation reports as needed.Ensure staff is receiving legally required breaks and overtime approvals.Oversee and audit operational systems and facilities.Communicate job expectations.Identify, acknowledge, motivate, and lead by example for employees.Essential Duties and Responsibilities :
A team player with a positive attitude.Quick and flexible learner.Attention to detail.Communication and collaboration skillsManage direct reports.Organize and review weekly progress.Flexibility and willingness to adapt to changes.Driven and self-motivated.Maintain customer privacy, behave with open-mindedness and cultural sensitivity.Contributes to long- and short-form integration proposals and topline concepts.Oversee operational software and operations.Support the team with all integrations and proposals.Planning, designing, and executing projects.Strong attention to detail and problem-solving ability.Implement quality assurance standards and provide accurate feedback.Ensure performance, reliability, functionality, and compatibility is up to company standards.Patience and the ability to maintain a professional demeanor.Performs other related duties as assigned.Enforce health and safety precautions.Follow all safety and state guidelines for preventing transmission of Covid-19 and other illnesses.Required Skills / Abilities :
Restaurant / Lounge high volume experience requiredStrong liquor, wine & beer knowledge requiredStrong written, verbal, and non-verbal communication skillsProactive attitude with strong organizational and time management skillsThe ability to motivate and inspire others to work cooperatively to achieve a designated goalFlexible schedule - Willing and able to work shift duties that will include evenings, nights, weekends and holidaysStrong problem-solving skillsKnowledge of performance evaluation and budgetingconcepts.Understanding of quality standards and health & safety regulations.Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent sales and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Ability to prioritize tasks and to delegate them when appropriate.Ability to function well in a high-paced and at times stressful environment.Proficient with Microsoft Office Suite, Adobe, Google Suite, or related software.Ability to frequently lift, move and / or push up to 50 pounds without assistance.Ability to sit, walk, climb up and down stairs repeatedly for extended periods of time.Constant standing and bending.Tasks will be performed using and in the proximity of coolers, stoves, and other hot equipment.Education and Experience :
High school diploma or equivalent, required.Bachelors Degree in related field, preferred.At least two years related experience required.Uniform Requirements :
As a team member, we believe it is important to leave a favorable impression on all of our clients and co-workers. You represent our Company, and it is essential to our business that you portray a professional image to our clients / customers and visitors. No work out / gym clothes are permitted including leggings or athletic shorts. All clothing items must be in good condition faded, torn, frayed, or showing any signs of distress are not acceptable. Please refer to the employee handbook for additional details.
Physical Requirements :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and / or move and / or push up to 50 pounds without assistance.
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holidays, and nights.
Understanding of quality standards and health & safety regulations.Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent sales and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Ability to prioritize tasks and to delegate them when appropriate.Ability to function well in a high-paced and at times stressful environment.Proficient with Microsoft Office Suite, Adobe, Google Suite, or related software.Ability to frequently lift, move and / or push up to 50 pounds without assistance.Ability to sit, walk, climb up and down stairs repeatedly for extended periods of time.Constant standing and bending.Language Skills :
Ability to read and interpret documents such as e-mail communication, instant message communications, legal documents, license agreements, contracts, invoices, news articles, technical manuals, budgets, ledgers, purchase orders, financial, marketing, Inventory, shipping, and various reports. Ability to effectively present information, provide instructions and thoroughly answer questions in one-on-one and small group situations to other employees of the organization in English.
Reasoning Ability and Computer Skills :
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to efficiently use inventory, ordering & computer systems or applications and Microsoft Office programs.
Benefits :
A friendly, fun, positive work environmentPaid time off401kMileage ReimburseCommission from catering SalesWork Environment :
The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a typical office and warehouse environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Authorization :
United States Citizen or Alien Authorized to work in the United States.
EEO statement :
AER SURFER INC. dba Avilas El Ranchito Mexican Restaurant Foothill Ranch is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. AER SURFER INC. dba Avilas El Ranchito Mexican Restaurant Foothill Ranch makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Other Duties :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $68,640
