Scheduler

Description

1. Handles incoming client and other calls in a professional and efficient manner.
2. Maintain professional and positive attitude and appearance at all times.
3. Ensure all requests are handled in a timely manner.
4. Schedule patient appointments in accordance to office scheduling policies and procedure.
5. Support ALL functions related to the appropriate distribution of client information and requests, including patient chart and filing functions, to the appropriate parties in a timely and effective manner.
6. Take ownership of handling patient requests and providing appropriate detail when forwarding requests to others.
7. Provide appropriate and timely follow-up to clients and co-workers regarding patient requests and information.
8. Function proactively in identifying problems and solutions to operational improvement initiatives.
9. Display active commitment to the mission, vision, and values of Avina Women’s Care.
10. All other duties as assigned.

Qualifications

1. Technical/Motor Skills: Must be able to type; answer telephones with exemplary telephone etiquette; ability to speak clearly and listen with comprehension essential to communicate on the telephone and effectively with staff. Needs manual and finger dexterity. Eye-hand coordination required.
2. Physical/Mental Abilities: Must be able to sit for long periods of time. Does repetitive activity (typing); answering phone.
3. Must exercise good judgment and discretion in setting priorities, answering requests and completing assignments.
4. Must have emotional stability to deal with stress of self and others while working closely with a variety of employees and patients.                                                   
5. Essential Sensory Requirements: Good vision perception sufficient to read, write, and view computer screens and printouts accurately and speedily. Hearing adequate to discern telephone rings, conversations and audible signals.  Ability to verbally communicate with patients, physicians, and staff.
6. Technological Skills: Knowledge of EPM, Email, Word, Excel, and Internet.
7. Exposure to Hazards: Eyestrain and fatigue could result from prolonged use of computer screen.                                                         
8. Hours of Work: Normal Business Hours.

Salary : $16 - $17