What are the responsibilities and job description for the Client Success and Retention Specialist position at AVIRE?
Our Values
At AVIRE, we value diversity, equity, and inclusion. We strive to create an environment that welcomes everyone, regardless of background or perspective. Our goal is to foster a workplace where everyone feels valued, respected, and empowered to succeed.
Job Description
The Senior Customer Service Representative will lead and enhance customer service operations, developing and implementing effective customer support policies and procedures. This role involves advocating for the voice of the customer and ensuring critical KPIs are tracked and achieved.
Responsibilities include overseeing case management and complaint review processes, ensuring timely resolution and maintaining accurate reporting through tools like PowerBI and SalesForce dashboards. The Senior Customer Service Representative will also focus on team development, providing regular feedback, conducting one-on-one meetings, and facilitating professional growth.
Requirements
- Strong interpersonal and communication skills
- Demonstrate your passion for gaining new skills
- Proven ability to problem-solve
- Strong active listening and empathy skills
- Patient and composed under pressure
- Excellent written, verbal, and interpersonal skills to work effectively with diverse groups of people both within and outside the organization
- Ability to build relationships with customers
- Ability to use Outlook and Microsoft-based programs
