What are the responsibilities and job description for the Customer Experience Enhancement Specialist position at AVIRE?
About AVIRE
AVIRE combines four market-leading brands within the emergency communications and life safety industries.
With manufacturing and R&D locations in three countries and sales & marketing in seven countries, we employ approximately 400 people globally.
Job Description
The Customer Service Lead is responsible for developing and implementing effective customer service support policies and procedures.
Key responsibilities include:
- Advocating for the voice of the customer across all departments
- Ensuring timely resolution of cases
- Developing talent to ensure optimal performance and drive growth
- Providing feedback and facilitating growth conversations
Requirements
Associate's degree in business administration, marketing, communications, sales, engineering, or a related field or equivalent experience.
A minimum of five years of customer service or inside sales experience is required.
What We Offer
Competitive base salary
Participation in the company bonus plan
Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave
Paid time off
Professional Development training opportunities
