What are the responsibilities and job description for the Customer Support Manager position at AVIRE?
About the Role:
The Customer Service Lead will be responsible for developing and implementing effective customer support policies and procedures, advocating for the voice of the customer across all departments.
This role requires a highly driven individual to oversee case management and complaint review processes, ensuring timely resolution and accurate reporting through tools like PowerBI and SalesForce dashboards.
The successful candidate will also be responsible for team development, providing regular feedback, conducting one-on-one meetings, and facilitating professional growth to build an enriching work environment.
