What are the responsibilities and job description for the Customer Support Specialist position at AVIRE?
AVIRE combines 4 market-leading brands within the emergency communications and life safety industries. Each brand has a strong market presence, a unique identity, a distinct product range, and a long, successful history.
The Americas AVIRE team is looking for a highly driven, motivated individual to provide outstanding service support for our customers. In this role, you will be responsible for processing sales orders and transactions, ensuring accuracy, and proactively addressing customer needs.
As a Customer Quotation Specialist, you will provide timely and accurate quotes, manage order revisions and expedites, and maintain detailed records using Salesforce.com. Your responsibilities will include managing contracts for platform and cellular subscriptions, reviewing order statuses, and driving proactive customer communication to ensure a seamless experience.
This role emphasizes continuous improvement, where you will identify and recommend enhancements to quoting and order processes, contributing to a more efficient and customer-centric workflow. Success will be measured by meeting individual and team qualitative and quantitative targets while delivering a best-in-class customer experience.
