HR Shared Services Rep-Tier 1

TheT1 HR Employee Support Representativeis responsible for administration of HR related queries and execution of HR transactions. Supporting an effective employee experience within agreed service level.

The team receives activity through case management, system notifications, phone calls and chat service as the first point of help for HR queries, across multiple countries.

What you'll do:

• Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and escalate as needed following the appropriate processes.
• Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.
• Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests.
• Probes cases to determine root cause of the issue or question in order to provide accurate answers.
• Identifies and researches incoming queries from employees.
• Ensures that documentation and employee requests meet the policy for each process.
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
• Works independently on most routine tasks.
• Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
• Responsible for maintaining all compliance requirements of dedicated HR shared service processes.
• Understands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management.
• Performs duties according to service level agreements.

What we're looking for:

• Minimum high school degree
• At least one year experience in customer services and/ or human resources area
• Excellent oral and written communication skills to answer employees' queries effectively
• Excellent problem solving skills and strong customer service skills
• Strong organizational skills for tracking and documenting
• Attention to detail
• Ability to work both independently and in teams
• Proficient in Microsoft Office applications

Extra Points for this:

• Additional language - Spanish
• Workday or other HRIS experience
• Experience in an HR Service Center / Contact Center Operation
• HR Certification

Perks you'll get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

Who are we?

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.

The fine print:

Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled.

This role requires the ability to lift up to 15 pounds and enter and exit vehicles. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.