What are the responsibilities and job description for the Reservation remote position at Avis Budget Group?
Description
Here at Avis Budget Group we're more than just rentals although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that.
We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more.
This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more : opportunities, benefits, support, collaboration and most importantly power to change the future.
Sound your speed? Come join our family.
The impact you’ll make :
Provide timely and accurate service to customers with truck rental inquiries (calls and electronic) to recommend and reserve truck rentals for commercial account customers.
Respond to customer inquiries and all questions regarding the services and fees provided in the contract; provide accurate rental rates and requirements, determine rental needs, make rental recommendations and enter reservations into the reservation system.
Respond to customer concerns utilizing positive resolution techniques.
Essential duties and responsibilities, shown below, will vary accordingly based on assignment.
What you’ll do :
Essential Duties and Responsibilities :
- Determine commercial account rental needs and make rental recommendations
- Provide all customers with accurate rental rates and requirements regarding the services and fees provided in the contract.
- Process inbound truck reservations after obtaining and verifying accuracy of required account information.
- Confirm availability of trucks with dealers, Inventory Managers and / or Operations Managers.
- Solicit accounts for additional rental reservations when appropriate and offer alternatives in order to gain customer’s commitment to rent.
- Gather information on perspective commercial account customers and reasons for not selling reservations as requested by the Supervisor.
What we’re looking for :
Required Experience
- High School diploma.
- Minimum of 1 year experience in a high volume telephone contact center.
- Experience in an inbound sales environment preferred.
- For work-from-home (WFH) roles, previous WFH experience is preferred.
Required Knowledge, Skills,Abilities and WFH requirements
- Requires attention to detail, multi-tasking and the ability to work independently and in teams.
- Proficient computer skills including Microsoft Office Excel, Word, Outlook and keyboarding skills with above average speed and accuracy.
- Excellent oral and written communication skills.
- Good organizational skills and effective listening and telephone skills.
- Ability to speak read and write English fluently.
- Regular and punctual attendance required
- WFH employees must maintain a non-disruptive, distraction-free, designated, safe and ergonomically sound work environment where business information can be discussed and maintained in a confidential and secure manner.
This is particularly important in customer-facing or Customer Care Center jobs where customer credit cards and personal information may be entered into Company systems.
WFH employees must maintain high speed internet sufficient to provide secure, consistent and uninterrupted internet access necessary to perform their job, including attendance at video conferences or on meeting platforms.
Use of a Company cell phone as a Wi-Fi hot spot for internet access should be limited to occasional use, such as when in attendance at an off-site meeting, internet outages or other emergency situations, and should not be used as your regular means of internet connection
Supervisory Responsibilities
This position does not have formal supervision responsibilities.
Benefits :
We provide a competitive salary as well as bonus potential, in addition to comprehensive benefits that include Medical, Prescription Plans, Dental, Vision, Flexible Spending Accounts, Basic and Voluntary Life and AD&D, PTO, and 401K Savings Plan with company match of 6%.
Last updated : 2024-07-01
