Assistant General Manager - Avista Resort

Assistant General Manager – Avista Resort

Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guest that exceed expectations.

Job Description:  The person in this position reports directly to the General Manager and will oversee the day-to-day functioning of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments.  Manage department heads and staff, ensuring they perform their duties efficiently and provide high-quality service to guests, vendors and team mates.  Address and resolve guest complaints, employee issues, and operational challenges promptly.  Ensure all operations comply with brand standards, policies, and procedures.  Ensure a positive work environment.  Assist in managing the resort's budget, monitoring revenue, and controlling expenses.  Identify opportunities to reduce costs without compromising service quality.  Monitor guest feedback through surveys, reviews, and direct interactions, and recommend changes to improve experiences.  Attend and assist with special events.  Assist in recruiting, training, and developing staff to maintain a motivated and skilled workforce.  Assist with conducting regular evaluations and provide feedback to department managers and staff, focusing on growth and improvement.  Collaborate on strategies to drive occupancy, sales, and brand awareness.  Identify inefficiencies in processes and propose improvements to enhance efficiency and productivity.  Ensure compliance with health, safety, and labor laws, as well as industry regulations.  Ensure emergency procedures are followed.  Assist the GM as needed and step into the General Manager's role in their absence, ensuring the resort continues to operate smoothly. 

Job responsibilities include, but not limited to:

·         Provide leadership to all departments by reviewing schedules and hosting trainings

·         Support hiring work flows among all departments

·         Ensure adherence to hotel policy from employees as well as guests

·         Resolve front desk discrepancies; financial, reservations, etc.

·         Schedule/host periodic staff meetings

·         Work with all departments to ensure guests request are met in a timely and proficient manner leading to a positive guest experience

·         Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards

·         Provide coaching and leadership skills to department heads and line staff

·         Walk property daily to ensure it is well maintained and no safety concerns.  Monitor staff to ensure they are following uniform policies as well as staying engaged with our guests. Ensure daily the company culture is implemented

Job Requirements:

·         Proven experience in Resort Management or in a similar role required

·         Strong organizational and communication skills

·         Knowledge of industry regulations, best practices and trends

·         Leadership abilities in order to motivate/manage a diverse team of leaders and staff

·         Proficient in Excel

·         Available to work a flexible schedule including weekends and holidays

·         Working knowledge of financials and accounting

·         Proficiency with computers and general office PC applications (email, POS system, etc.)

·         Valid Driver’s license. 

Qualifying team members may enjoy the following benefits:

·         Medical insurance

·         Vision, Dental, Disability, Life, and Accident insurance

·         Paid Vacation

·         Bereavement leave