What are the responsibilities and job description for the Guest Services' Agent - Grande Shores Resort position at AVISTA RENTALS LLC?
PM Guest Services' Agent / Front Desk - Grande Shores Resort
Job Description - You will welcome all guests upon their arrival with a smiling face and friendly
attitude. The front desk is often the first point of contact for guests; giving
the agent responsibility of a first impression. Some of the daily duties
include, but not limited to; checking in and out, issuing room keys/cards,
keeping records of guest accounts, processing payments, and making edits to
guests reservations. Shift hours 3:00pm-11:00pm, Shift time may vary some based on arrival counts; flexibility in availability is a plus. Strong computer skills a must. Pay Range $14.00-$16.00
Job responsibilities -
- Check guests in and out of resort
- Issue guest keys appropriately
- Communicate with other departments to meet guest requests
- Accommodate guest's scheduled stay as needed
- Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs
- Resolve guest concern; assist in all inquiries relating to hotel amenities and services
Guest Services' Agent Requirements -
- Available to work a flexible schedule including evenings, weekends, and holidays
- Previous experience is preferred but not required
- Strong verbal and written communication skills as well as positive body language
Qualifying team members may enjoy the following benefits -
- Medical insurance
- Vision, Dental, Disability, Life, and Accident insurance
- Paid Vacation
- Bereavement leave
- 401K Plan
Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guest that exceed expectations.
Salary : $14 - $16
