What are the responsibilities and job description for the Concierge position at Aviva Port St. Lucie?
Aviva Port St Lucie West is a luxury retirement community offering chef created meals, beautiful accommodations, amenities designed for the active senior and the freedom to enjoy the Florida lifestyle. Aviva Senior Living is a senior living, hospitality, and resident care organization. We invite you to apply for a position and grow with a fast-growing organization that is dedicated to best-in-class care.
We are currently searching for a second-shift Security and Concierge for our front desk to be a pleasant, polished, and helpful person that is the first point of contact. Currently, we need someone for our second shift, 4p.m.-12a.m. Please note, this may change throughout employment as needed with notice.
Primary Responsibilities:
- Greet and assist residents and visitors in a polished, professional, discrete manner. Manage the front desk sign-in and out process for visitors and vendors. Handle and direct incoming phone calls. Inform residents or staff of the arrival of guests, packages, and flowers.
- Accommodate residents’ requests for assistance - referring to other staff as necessary.
- Provide marketing information to visitors.
- Assist Activities Department with program / event reservations; collect program / event fees; maintain accurate records.
- Maintain and regularly update databases of resident general information and update/distribute resident phone lists. Handle other clerical duties as assigned.
- Support other departments as needed to ensure high quality resident service.
- Demonstrate positive resident relations and facility’s quality care and service standards to residents, families, and guests. Maintain a positive, cheerful attitude at all times.
- Perform other duties as assigned. Attend in-service classes and staff meetings.
- Regular and predictable attendance - daily.
Minimum Job Qualifications
- High school diploma or equivalent (GED)
- Ability to read and write in English, Spanish helpful, not required
- Ability to work with the elderly in a courteous and friendly manner.
- Excellent interpersonal skills.
- Ability to use Microsoft Office Suites
- At least 1 year of related work experience
Full-time employees can take advantage of:
- Medical/Prescription Insurance
- Dental Insurance
- Vision Insurance
- Paid time off accrued up to 15 days per year.
- Paid Holidays
- Employee Referral Program
- Company Paid Life Insurance
- Pet Insurance available
- Company matching 401k
- Available pay advance (daily pay)
Aviva Senior Living is an Equal Opportunity Employer and a Drug-Free Workplace.