What are the responsibilities and job description for the Guest Services Ambassador position at Avocet Hospitality Group?
Job Description
Job Description
WHAT WE HAVE TO OFFER :
LOCATION : 251 Government Street Mobile, AL 36602
SALARY : $14.00 per hour
BENEFITS :
A culture that values passion, individuality, and fun!
Opportunities for internal growth and development
Paid Time Off (PTO)
Paid holidays
Earned Wage Access through PayActiv- access to your earned wages before payday!
Affordable medical, dental, & vision insurance plans
Company provided life insurance
Short & Long Term Disability and Accident and Critical Illness Insurance
Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
Referral program
Employee Assistance Program
Discounts at all Avocet-owned hotels & restaurants
WHO WE ARE LOOKING FOR :
POSITION SUMMARY :
The primary responsibility of the Guest Services Ambassador is to greet incoming guests, provide excellent customer service, and create a safe and friendly environment for them.
While no job description can provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.
MAIN DUTIES AND RESPONSIBILITIES :
Greet guests, visitors, and others with business at the hotel.
Answer guests' questions about hotel amenities, local restaurants, and entertainment options.
Monitor activities at entrances and lobbies.
Coordinate delivery of amenities to guest rooms.
Provide luggage assistance, including assisting guests with other items to bring to their rooms.
Communicate the vision of The Admiral Hotel, including Le Moyne Chophouse and The Living Room.
Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
Meet the demands of a fast-paced environment by using good judgment to resolve issues as they arise.
Maintain confidentiality of guest information and pertinent hotel data.
Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding the safety, health, and welfare of guests, employees, and the property.
Help cross-departmentally and with other duties as assigned.
SUPERVISORY RESPONSIBILITIES :
None.
JOB REQUIREMENTS :
Education : High school diploma or equivalent
Ability to work varied shifts, including weekends and holidays
Ability to work with minimal supervision
Professional appearance and demeanor
Experience :
A combination of the following experiences would be ideal for this position : entry-level sales experience, guest services experience, and experience in boutique hotels.
Skills :
Ability and passion to provide excellent customer service.
Ability to multi-task.
Exceptional interpersonal communication skills.
Must be able to remain calm and problem-solve under pressure.
Must be organized and detail-oriented.
Ability to take initiative and exhibit flexibility.
Ability to be persuasive.
Strong working knowledge of the Downtown Mobile area, restaurants, and entertainment options.
Function in a team environment and should be able to motivate others to deliver quality work.
WORKING CONDITIONS :
Achieving results by having fun
Positive Values
Relaxed yet productive atmosphere
Commitment to Excellence
Open and Honest Communication
Equipment to Be Used : Phone, Radio / walkie, computer, printer
Physical & Mental Requirements :
Regularly required to stand, walk, sit.
Frequently required to use hands to handle, feel, and reach with hands and arms.
Frequently required to sit, climb or balance, stoop, kneel, and crouch.
It requires manual dexterity to operate standard computer equipment.
Requires normal range of hearing and vision.
Must be able to understand and communicate in English.
Must be able to lift at least 30 pounds; push and pull equipment, supplies, etc.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
Work Environment :
The work environment includes high guest contact and may involve varying conditions and circumstances with guests, staff, visitors, government agencies, etc.
WHO WE ARE :
The Admiral : Illuminate Your Career in a World of Elegance
With a mission to dazzle and delight, we provide an environment that’s as inspiring as it is welcoming. As part of our team, you'll be the face of a storied hotel where tradition meets innovation, and every day is a celebration of our city's rich culture. If you’re ready to be part of our illustrious story, learn more at theadmiralhotel.com.
EOE / DFWP
Salary : $14
