What are the responsibilities and job description for the Customer Success Manager position at Avolve Software Corp?
This is a fully remote position that can be performed out of the following states :
Find out more about this role by reading the information below, then apply to be considered.
AZ, CA, CO, CT, FL, GA, IL, IN, MA, MI, MN, MT, NC, NJ, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA
We are looking for a collaborative individual to become a valuable addition to the Avolve family by filling the crucial role of a Customer Success Manager , providing superior service to our cherished customers. We are a rapidly growing company offering flexible work schedules and a work culture filled with a diverse team of highly skilled professionals, striving to provide the best product possible. As trusted advisors, each Customer Success Manager works closely with a portfolio of customer accounts, gaining a deep understanding of their unique business objectives. With a focus on driving product adoption, CSMs provide expertise in change management and are subject matter experts on the Avolve Software product suite, guiding customers in achieving their overall objectives and goals.
The perfect candidate for this position will have :
- Curiosity to want to learn as much as possible,
- Determination to not quit until the task is complete,
- Drive to be the best at what they do,
- Skills required to investigate complicated issues thoroughly,
- Experience to know how to proceed,
- Desire to document and share their findings with others,
- Flexibility to switch roles to adapt to the situation as needed,
- Ability to remain calm under pressure,
- Confidence to take charge and lead others,
- Humility to acknowledge that you do not know everything,
- Passion to always do their best.
And most importantly, the perfect candidate will have pride in knowing that they will be working for the market’s #1 choice for electronic plan review . . . Avolve Software Corp. !
Responsibilities :
Qualifications :
Benefits :
Compensation :
About Avolve :
Avolve is the global market leader in electronic plan review. We digitalize the review and approval of plans for permit applications, for both citizen and commercial planning developments. This enables government jurisdictions to improve efficiency and processes, as well as optimizing the experience for both permit applicants and plan reviewers.
We have over 300 customers globally and are expanding fast, because we have a suite of best-in-class solutions that offer choice to cities, counties, municipalities, and states.
It is an exciting time to join Avolve - we are expanding into new territories and have great vision for our technology solutions. As a team, we take enormous pride in the quality of our work, and our people come to work because they enjoy being part of the Avolve family and helping our customers to create safe and thriving communities.
Avolve is an equal opportunity employer committed to promoting an inclusive environment. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.
We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Salary : $70,000 - $80,000