What are the responsibilities and job description for the Internal Advisor- Premier Collection position at Avondale Group?
Overview
For over 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Premier Collection a truly special place!We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.
EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!
- Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
- Dental
- Vision
- FREE Company Paid Life Insurance
- FREE Employee Assistance Program Support for all employees
- 401K Retirement Plan
- Paid Holidays/Vacation/Paid Time Off
In this position, the Internal Advisor ensures an extraordinary client experience while creating client advocates. The Internal Advisor will also ensure that all pre-owned vehicles undergo a 130-point inspection and that all new cars are prepared for delivery.
Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.
Responsibilities
Writes Repair orders for new cars and conducts pre-delivery inspections for new and pre-owned vehiclesTracks open repair orders on new and pre-owned vehicles
Tracks make-ready and portersCollects repair orders (ROs) from pre-owned managers for approvalVerifies that deliveries are timelyCommunicates status of vehicles to Make Ready ManagerCoordinates repairs from external vendors and issues purchase orders as neededObtains proper management authorization for any and all charges to policy accountBooks, flags, and close internal repair ordersMonitors key tracking systemKnows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
Qualifications
EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)Operator's Driver's License (must be insurable)
PHYSICAL DEMANDS The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
