What are the responsibilities and job description for the Service Experience Associate-Mercedes-Benz Grapevine position at Avondale Group?
Overview
For 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Mercedes-Benz Grapevine a truly special place!We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.
EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!
- Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
- Dental
- Vision
- FREE Company Paid Life Insurance
- FREE Employee Assistance Program Support for all employees
- 401K Retirement Plan
- Paid Holidays/Vacation/Paid Time Of
Our Service Experience Associates assist with service department processes to ensure an elevated client experience. The SEA will be trained to complete necessary tasks involved throughout the service experience to ultimately improve overall communication and experience for our clients.
Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.
Responsibilities
Service Drive Process
- Assist ASM with daily activities to ensure expedited client updates
- Understands and utilizes current and future systems (CDK, SDL, Text to Drive, Voile etc.)
- Assists ASM by notifying clients when repairs are completed, and vehicle is ready for delivery
- Assists with Service Drive Traffic
- Assists ASM Team with greeting and starting Repair Order
- Review, send, and schedule Express Pay
- Review of next day appointments to provide an elevated experience at time of appointment
Claims Management
- Process and submit extended warranty claims
- Process and submit tire and wheel contract claims
- Process and submit additional third-party coverage claims (Windshield, Dent, etc.)
Outbound Strategies
- Outbound Special-Order Parts communication
- Outbound Campaign/Recall communication
- Outbound CSI follow ups
Further Development
- Lateral Support Training in other service operations
- Internal Assistant Service Manager
- Warranty and Booking
- Loan Car Process
Qualifications
EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)Operator's Driver's License (must be insurable)
PHYSICAL DEMANDS The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
