What are the responsibilities and job description for the Service Now Developer position at Avtech solution?
Job Role : Service Now Developer
Job Description : Santa Clara CA (Onsite)
hybrid (Full Time and contract)
- Working knowledge in PI, PA, Now Assist, Virtual Agent features of Service Now.
- Deep Understanding of Machine Learning concepts to develop Sentiment Analysis, Auto Classification, Auto Routing and Auto Resolution of incidents and Service Requests.
- Developing, testing, and deploying applications and enhancements on the Service Now platform using best practices and standards.
- Configuring and customizing the platform features, such as forms, workflows, reports, dashboards, notifications, etc.
- Integrating the Service Now platform with other systems and applications using APIs, web services, and other methods.
- Performing troubleshooting and debugging of issues and errors on the platform and providing support and maintenance.
- Research and evaluate the latest trends and advances in Service Now generative Al and ITSM and propose new ideas and features to improve customer experience.
- Collaborate with stakeholders and customers to understand their requirements and expectations and deliver solutions that meet their needs and exceed their satisfaction.
- Ensure the quality, performance, security, and scalability of the ITSM solutions, and follow the best practices and standards of software engineering.
- Lead the implementation of ITSM solutions for the program (collaborating with development team), including configuring and customizing software applications, defining service catalogs integrating systems.
- Lead the charge towards a unified CMDB, ensuring ongoing data quality and data integrity using Service Now ITOM
- Demonstrate solid leadership skills and ability to lead and empower engineers and data scientists.
- Skills : ServiceNow, ITSM, ITSM, CMDB, ITOM.
