Network Storage Consultant - VNXe - Remote

Key skills below :

• Strong experience in networking, storage platforms
• Prior knowledge of working on VNXe product will be added advantage
• Knowledge in Fiber Channel, iSCSI, RAID, Block/File level management and Disaster recovery would be highly beneficial

Job Description:

* Strong customer service skills with the ability to make decisions with little supervision. Strong verbal and written communication skills are required

* Complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Service.

* Demonstrate case management skills for each customer case by responding to customer technical problems or issues related to hardware, software and networking

* Take ownership, monitor and track cases to ensure accurate resolution by diagnosing problems and providing resolutions for technical service issues.

* Be knowledgeable of Dell's product lines, processes, policies, solutions, current industry products and technologies. Focus on delivering a positive customer experience according to Dell standards.

* Advise and educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.

* Proactively engage additional resources to help resolve higher complexity issues.

* Focus on delivering a positive customer experience according to Dell standards.

* Work closely with teammates and build a strong network to find solutions to complex problems.

* Resolve customer-reported issues while working closely with other multi-functional teams

* Provide feedback to Engineering for improving product quality and reliability

* Determine priority levels while negotiating and setting expectations with customers

* Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect

* Drive operational excellence through quality closures and proper escalation of issues

* Managing multiple cases at one time

* Ability to reproduce issue in lab

Essential Requirements:

* First-rate interpersonal phone skills, etiquette and work ethic.

* Ability to work under pressure with calmness and composure.

* Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures, strong attention to detail, and be able to keep organized notes.

* Three (3) to Five (5) years of experience in a previous technical support role.

* Prior knowledge or experience on Dell - VNX / VNXe product is an added advantage

* Networking Troubleshooting Knowledge

* Basic Virtualization Knowledge

* Storage Networking Knowledge (optional)

* Knowledge in Fibre Channel, iSCSI, RAID, Block/File level management and Disaster recovery would be highly beneficial

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.