Customer Success Agent

Job description   SUMMARY Avtron is seeking to hire a Customer Success Agent who can successfully build effective business relationships, is customer focused, and has strong problem-solving skills. The Customer Success agent will work closely with key customers to provide world class customer service. Is required to give updates on all post sales activities including but not limited to order status, notifications of any changes, providing required documentation, and scheduling start up services. This role requires strong communication skills, follow-up skills, organizational skills, and the ability to work across functions to address customer issues. This position will work on site at the Valley View (Cleveland) Ohio office.   DUTIES & RESPONSIBILITIES Manage relationships with key customer accounts to provide world class customer service. Act as an advocate for the customer to confirm that customer deadlines are achieved, products are delivered to specification, and on-time. Maintain high customer satisfaction by identifying, understanding, and promptly addressing customers’ needs. Work cross functionally with engineering, supply chain, operations, and other stakeholders to provide timely response to customer inquiries. Manage customer orders from receipt of order through commissioning. Act as the main point of contact for key customers so that customers get quick responses and/or action in response to change requests, invoicing, warranty, and other service issues Drive continuous improvement initiatives to maximize customers service levels. Coordinate with customer to schedule startup and other field services. Become familiar with Avtron products and look for opportunities to grow sales with key accounts. Participate in annual customer business review meetings Expedites backorders and process customer returns. Resolve invoicing and payment discrepancies. Travel less than 5% KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE Bachelor’s Degree from an accredited college or university in a relevant field or equivalent level of experience is preferred. 2-4 of relevant inside sales or customer service experience Proficient in Microsoft Office programs (Word, Excel, PowerPoint) Experience using SAP and CRMs systems a plus Creative problem-solver with outstanding customer service skills Strong verbal and written communication skills Excellent organizational and time management skills Team player who works well individually, as well as part of a team Avtron is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, sex, religion, veteran status, gender, disability, marital status, citizenship, or any other personal characteristic.   Job Type: Full-time   Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Experience: Customer service: 2 years (Required) Ability to Commute: Valley View, OH (Required) Ability to Relocate: Valley View, OH: Relocate before starting work (Preferred) Work Location: In person