What are the responsibilities and job description for the Customer Service Representative position at Avw Equipment Company, Inc?
Company Overview:
Automatic Vehicle Wash Equipment Co., Inc. (AVW) is a family-owned company with more than 50 years of car washing equipment manufacturing experience including product innovation. The company believes in building long-term, mutually beneficial business relationships with our customers. We are a leading global manufacturer of advanced car wash systems with a business philosophy that has remained constant: simplify the design and use high-quality materials to build reliable and durable car wash components.
Job Summary:
The primary role of the Customer Service Representative is to communicate effectively with customers, understand their needs, and ensure a smooth sales process. A Customer Service Representative will answer any customer inquiries and send follow-up information as needed. You will keep up with product and service information as well as any relevant updates. A Customer Service Representative should be able to build instant rapport and build customer satisfaction.
Job Duties & Responsibilities:
- Assisting customers & service technicians by troubleshooting, quoting, ordering, and providing parts.
- Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
- Professional and friendly customer service to all customers, suppliers, delivery drivers, etc.
- Handle customer complaints tactfully, promptly, with genuine concern, deals directly with customer complaints stemming from parts issues.
- Answers phone calls, providing price quotes and other information.
- Notifies the customer when special ordered parts have been received.
- Candidate will create and track all activity thru JobBoss software.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Assists outside sales representatives with their orders.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Keeps current on new products and product updates.
Qualification / Requirements:
- Minimum 1 year of sales experience.
- Outgoing with strong networking skills.
- Strong work ethic, punctuality, and exceptional attention to detail.
- Providing outstanding customer service and maintaining effective working relationships with customers, supervisors, and co-workers.
AVW Equipment Benefit Options:
- Medical Insurance - United Healthcare Medical - PPO and HMO options
- Dental Insurance - United Healthcare
- Vision Insurance - United Healthcare
- 401 (k) – John Hancock up to 4% employer match (safe harbor 100% vested)
- Profit Sharing Options up to 4% employer match
- Tuition Reimbursement and Professional Education – up to $5,000 annually
- Paid Time off and Holiday pay
Salary : $5,000