What are the responsibilities and job description for the Slot Technician position at Awager?
Awager stands at the gateway of the next era of the gaming industry, bridging the authentic excitement of land-based casinos with the comfort of online access. Awager’s award-winning products, recognized at the ETG award, enable players to access their favorite physical slot machines and ETGs from anywhere, anytime, through modular design, real camera views, sound captures, and a cutting-edge interface. Our team is committed to continually providing cutting-edge technology to bridge the gap between the physical and digital realms, making high-quality, real-live gaming accessible to everyone, everywhere.
We are looking for an experienced technician based in (INSERT STATE/REGION) to participate in all applicable aspects of studio builds, EGM storage, EGM maintenance, EGM placement/movements, EGM game theme conversions, related compliance processes, paperwork and the like.
Successful Candidates:
We are looking for an experienced technician based in (INSERT STATE/REGION) to participate in all applicable aspects of studio builds, EGM storage, EGM maintenance, EGM placement/movements, EGM game theme conversions, related compliance processes, paperwork and the like.
Successful Candidates:
- Able to travel frequently when needed
- Obtain all necessary licensing and certifications by local regulatory body
- Expert in understanding regulated environments and required operating procedures
- Hold game manufacturer tech certifications from all major providers in (INSERT STATE/REGION)
- Oversee all preventative maintenance measures and schedule
- Provide technical knowledge and resolution to all instances of failure in the solution
- Be present in studio for on call technical assistance and regularly scheduled machine movements and game theme conversions
- Detailed cataloging and accounting of all inventories including machines and extra parts
- Procurement of repair materials
- Scheduled machine inspections for compliance and auditing purposes
- Accurately provide repair assessments and estimates
- Provide excellent customer service communication skills to operator clients reporting EGM failures throughout the process to resolution
- Extensive experience in the gaming industry working with Electronic Gaming Machines
- Expert knowledge of all prominent game manufactures' EGM products
- Experience implementing game theme conversions
- Technical repair certifications from major game manufacturers
- Proficient accounting/auditing skills related to compliance procedures and inventory management
