What are the responsibilities and job description for the Work From Home Online Travel Associate position at Away From Home Travels 2?
Customer Service: Provide outstanding customer service to clients by responding promptly to inquiries, addressing concerns, and offering personalized travel solutions.
Travel Planning: Assist clients in planning their travel itineraries, including recommending destinations, accommodations, transportation options, and activities based on their preferences and budget.
Booking Management: Facilitate bookings for flights, hotels, rental cars, tours, and other travel-related services using online booking platforms or reservation systems.
Communication: Communicate effectively with clients via phone, email, and online chat to understand their travel needs, provide assistance, and ensure a smooth booking process.
Research: Stay up-to-date with travel trends, destination information, and industry developments to offer relevant and accurate travel advice to clients.
Problem-Solving: Proactively identify and resolve any issues or challenges that may arise during the booking process or while clients are traveling, ensuring a positive customer experience.
Documentation: Maintain accurate records of client interactions, travel bookings, payments, and other relevant information in the company's database or CRM system.
Sales: Promote additional services or travel packages to clients to enhance their travel experience and maximize sales opportunities.
