What are the responsibilities and job description for the Hotline Scheduler position at AWC MSO?
A Woman’s Choice is seeking an experienced call center representative to be our Choice Bilingual Hotline Scheduler. As the first voice of A Woman’s Choice, the successful candidate will be a friendly problem-solver who has high-quality interactions with patients. The scheduler will answer the questions and concerns of callers and will provide each caller with an outstanding call experience. We rely on you to listen to our callers with compassion and kindness.
We are a woman-owned and operated community-based abortion care provider. AWC provides quality, compassionate abortion care services. Here, we honor the hopes and dreams of our patients.
Availability
- Monday - Thursday: 7:15AM to 3:15PM and 9:15AM to 6:00PM
- Friday: 7:15AM to 3:15PM and 8:15AM to 5:00PM
- Saturdays, 7:30AM to 2:00PM
Schedule
40hrs/weekdays and times will vary
Summary of Responsibilities:
As our AWC voice, you will be supporting all callers, scheduling appointments, and providing solutions to their needs. We expect you to:
- Monitor and promote AWC's vision and core values
- Ability to engage professionally and courteously
- Demonstrated flexibility in handling multiple tasks and working in different areas
- Ability to prioritize and perform tasks under pressure, take direction, and follow instructions
- Verbal and written skills, the ability to document verbal communication in a legible, accurate, and objective manner. Comfortable speaking calmly and kindly to people of diverse backgrounds and needs
- Interpersonal skills, and ability to initiate and conduct two-way communication in a clear concise manner
- Enhance health care practice by accepting ownership for accomplishing new and different requests
- Possess a strong commitment to A Woman's Choice values
Required Education, Experience, Knowledge, Skills and Ability:
- Passionately pro-choice
- 6-month customer service or call center experience
- Troubleshooting ability
- Minimum of a high school diploma or GED
- Average typing skills: 25 WPM
- Great phone voice
- Strong communication skills
- Logical, analytical thinking, and problem-solving skills
- Detail-oriented
- Good with record-keeping & follow-through
- English and Spanish speaking is required
Benefits:
At 90-day eligibility period: Health, Dental & Vision Insurance, and 401(k)
About the Clinic:
At A Woman’s Choice, we offer safe, effective, and affordable abortion care options. Our clinics offer comprehensive reproductive health services including miscarriage management care, pregnancy testing, ultrasound testing, emergency contraception, birth control, gynecology exams, and HIV/STI testing. We are licensed by state and federal agencies and certified by the abortion standard organization, National Abortion Federation. A Woman’s Choice has clinics in Charlotte, Greensboro, and Raleigh, North Carolina, and Jacksonville, Florida.
AWC Core Values:
