What are the responsibilities and job description for the Credit Collection Specialist position at Awi Leasing Llc?
Auto-Wares is a group of companies headquartered in Grand Rapids, Michigan. We are an after-market auto part distribution company. Auto-Wares has proudly been providing complete parts needs for service dealers and the motoring public since 1976.
Auto-Wares is growing. With this growth comes the exciting need to add a hardworking Credit Collections Specialist team member to the AR Department. We are taking applications for a Full-Time Credit Collections Specialist to be in our Grand Rapids location. Responsibilities including but not limited to:
- Proactively identify delinquent accounts.
- Contact customers via phone, email regarding delinquent accounts with the goal of collecting payment while maintaining a positive customer relationship.
- Work closely with colleagues across departments to resolve customer issues.
- Monitor payment commitments.
- Promptly answer any help desk tickets assigned.
- Answer incoming calls and take payments (CC and check) payments over the phone.
- Utilize critical thinking skills to research customer issues, properly document, and resolve while minimizing risk to Auto-Wares.
- Supply Auto-Wares company stores and customers with pertinent paperwork (invoice copies, statements, etc.)
- Track and provide back-up for all bad debt expenses and adjustments.
- Additional tasks assigned.
The Perks:
- Competitive Pay: Take advantage of programs such as store training paths and store bonus opportunities.
- Paid-Time-Off and Paid Holiday potential.
- Comprehensive Benefits: Enroll in our available plans which include health, dental, vision, employee assistance, 401k with company match, and more!!
- Discounts: Inquire on the vast employee discount opportunities including cell phone plans, hotel room discounts, and much more!
- Perks for Students: Enroll in continuing education and receive tuition reimbursement, apply for potential scholarships, and take part in our established relationship with Northwood University for tuition discounts.
Requirements:
- 3-5 years credit/collections experience
- Working knowledge of Excel and Outlook.
- Enjoy learning new computer programs.
- Dependable, punctual and adapt well to change.
- Multi-tasker with excellent organizational and documentation skills.
- Works well under pressure in a customer service-based team environment yet can work independently as needed.
- Proficient negotiation, problem solving and analytical skills.
- Cheerful outlook
The ideal candidate will have working knowledge of the debt collection laws and compliance, including GAAP. The ideal candidate must be able to provide high level of customer service at all times.
