Customer Relations AR Manager

Company Description

AWP is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

Job Description

POSITION SUMMARY

The Customer Relations & Accounts Receivable Manager will be responsible for leading the mission of protecting our customers’ people, business, and time across the AWP Safety enterprise. This role will work to align all current and future entities within the enterprise to ensure company standards are achieved to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Manager is responsible for collaboration across all levels to achieve enterprise and organizational goals.

RESPONSIBILITIES

• Oversee Supervisors and collaborate with enterprise cash entities within AWP Safety to ensure cash application and collection standards are being met.
• Assist in developing and implementing training for all employees regarding processes and policies.
• Meet and maintain cash collection goals and metrics on a daily and monthly basis.
• Audit methods and procedures of accounts receivable function to improve efficiency.
• Communicate across business units and with Executive leadership on improvements and areas of need to streamline cash application and collection operations.
• Ensure staff meets production goals while remaining compliant with company standards and performing the essential functions of their position.
• Ensure accurate receivable records and verify outstanding account balances.
• Complete cash month-end financials in accordance with the close calendar determined by Finance.
• Create financial reports related to AR function and status of accounts.
• Oversee timely and accurate daily cash application.
• Effectively communicate with internal management when necessary to accelerate the cash application and collection processes.
• Investigate and resolve escalated customer issues.
• Provide training on systems and processes as requested.
• Conduct performance evaluations for subordinate team members according to organizational guidelines.
• Perform other duties and/or special projects as assigned.
   

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred
• 5-7 years accounts receivable experience required
• Prior leadership experience preferred
• Ability to work in a fast-paced environment and quickly shift priorities
• Organized with an intense focus on accuracy and attention to detail
• Problem-solving skills and critical thinking skills
• Excellent written and verbal communication skills with the ability to interact effectively with all levels of management, employees and clients
• Basic knowledge of accounting principles and terminology; strong math skills
• Outgoing & assertive personality – not afraid to approach individuals
• Proficiency with Microsoft Office Suite Products (Excel, Word)
• Experience with Microsoft Dynamics 365, Microsoft Great Plains, Salesforce, SAGE, Prelude, American Contractors, TCR and Quickbooks software preferred but not required
• 85-100k depending on experience 

Additional Information

All your information will be kept confidential according to EEO guidelines.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.