IT Manager

Description

Join AXA Partners as an IT Operations Team Leader and take charge of ensuring smooth 24 / 7 operations for AXA Partners US & Canada. As a pivotal member of our team, you will play a key role in implementing central, regional, and local initiatives, working closely with transversal and central infrastructure teams to ensure seamless service delivery.

Responsibilities :

• Team Leadership & Management :

Overseeing the Help Desk team, ensuring prompt and effective resolution of user issues.

Ensuring issues / requests are logged, tracked, and resolved according to SLAs.

Collaborating closely with the Global IT Operations team to ensure alignment between local support and global initiatives.

Providing high-level technical guidance to Help Desk staff.

Handling high-priority incidents that require coordination across multiple teams, including networking and server operations.

Aligning Help Desk operations with global IT strategies, policies, and standards.

Maintaining accurate documentation of processes, troubleshooting guides, and knowledge bases.

Ensuring that Help Desk operations comply with relevant IT policies, including cybersecurity protocols and data protection standards.

Implementing a continuous service improvement strategy that evolves based on user feedback, performance metrics, and changes in technology or global operations.

Qualifications

Qualifications :

What We Offer

At AXA Partners US, we're appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive :

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract).

Learn more about the Reforest Program here"

About AXA

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission : Empower people to live a better life.

Our values : Customer First, Courage, Integrity and One AXA.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

Salary : $112,494 - $172,050