What are the responsibilities and job description for the Deskside Support Technician-Full time 16 weeks position at AXA Professionals?
Job Description
· Provide Windows, software, and hardware support, onsite in a corporate environment
· Stage, provision, and deploy IT machines to end users following best business practices
· Diagnose, troubleshoot, and implement fixes for a variety of technology
· Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
· Troubleshoot VPN and VDI connectivity
· Follow appropriate KB articles
· Manage workload via ticketing software or Non-ticket tracker
· Prioritize and complete work in a group and independently with minimal supervision
· Communicate technical information to non-technical audiences
· Smart Hands remote support for offsite resolver groups
· Inventory management of IT assets including asset auditing
· Other duties as assigned
Requirements
· 2 years corporate deskside support or equivalent experience
· Excellent troubleshooting capability
· Ability to maintain composure while handle challenging, dynamic, rapid-response user support
· Experience with Microsoft Office / Office 365 suite
· Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
· Experience with endpoint protection and encryption (Bitlocker) support
· Familiarity with using remote desktop support tools
· High School Diploma or equivalent
· Maintain valid driver"s license
· Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
· Demonstrate high level of professionalism and strong personal interaction skills
· Maintain neat and professional work area and appearance in compliance with site policies
· Ability to pass standard panel drug screening and background check
· Adhere to assigned shift schedule
Desired Characteristics
· A Certification
· Microsoft Certified Professional (MCP)
· Windows architecture including permissions and file structure
· Mac/Apple experience, a plus
· Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)
Job Types: Full-time, Contract
Pay: $32.00 - $35.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
Ability to Commute:
- Marinette, WI 54143 (Required)
Ability to Relocate:
- Marinette, WI 54143: Relocate before starting work (Required)
Work Location: In person
Salary : $32 - $35
