What are the responsibilities and job description for the Desktop Support-Start ASAP! position at AXA Professionals?
Job Description
Job Description
Monday- Friday 7 AM to 8 : 00 PM
Job Summary
The IT Deskside Support Specialist is responsible for providing on-site and remote technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This role requires excellent troubleshooting skills, effective communication, and the ability to deliver top-tier support in a fast-paced environment.
Key Responsibilities
Technical Support :
Provide deskside and remote support for desktops, laptops, mobile devices, printers, and other peripherals.
Diagnose and resolve hardware and software issues promptly.
Assist users with troubleshooting application issues and system errors.
Incident Management :
Respond to helpdesk tickets, emails, or calls and ensure timely resolution of issues.
Escalate complex technical problems to higher-level support teams when necessary.
Document and track all support activities in the ticketing system.
Hardware and Software Maintenance :
Install, configure, and maintain IT equipment, including operating systems and applications.
Perform regular updates, patches, and system upgrades as required.
Assist in hardware procurement, inventory management, and device deployment.
User Support and Training :
Provide one-on-one or group training sessions for end-users on IT systems and best practices.
Create and maintain user-friendly documentation and FAQs for common issues.
Network and Connectivity Support :
Troubleshoot and resolve basic network connectivity issues, including VPN and Wi-Fi.
Coordinate with network administrators for advanced network-related troubleshooting.
System Security :
Enforce IT security policies by ensuring compliance with organizational standards.
Assist with password resets, account unlocks, and multi-factor authentication (MFA) setup.
Proactive Monitoring :
Identify recurring issues and recommend improvements to reduce future problems.
Participate in IT projects, including system upgrades, migrations, and deployments.
Qualifications
Education :
Associate's or Bachelor’s degree in Information Technology, Computer Science, or a related field. Equivalent experience is acceptable.
Experience :
Minimum 2-4 years of experience in IT support or a related role.
Technical Skills :
Strong knowledge of Windows and macOS operating systems.
Familiarity with Microsoft Office 365 and other productivity tools.
Basic understanding of networking concepts (e.g., TCP / IP, DNS, VPN).
Experience with ticketing systems such as ServiceNow, Jira, or similar.
Soft Skills :
Excellent problem-solving and analytical skills.
Strong interpersonal and communication abilities.
Patience and the ability to work effectively with non-technical users.
Certifications (Preferred) :
CompTIA A or Network .
ITIL Foundation Certification.
Microsoft Certified : Modern Desktop Administrator Associate.
Company Description
AXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care.
About Us : Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth.
Our Services :
- IT Technician Staffing : We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients’ specific IT needs.
- Healthcare Professional Recruitment : From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations.
- Customized Staffing Solutions : We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization’s requirements and timelines.
Company Description
AXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care. About Us : Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth. Our Services :
