What are the responsibilities and job description for the Head of Excess Casualty Claims position at AXA XL Ltd?
Head of Excess Claims, Americas
As the Head of Excess Claims, Americas, you will play a critical role in leading a team of experienced claim professionals that handle excess claims and support multiple business units within AXA XL that write excess coverage. You will be a key subject matter expert for AXA XL and will collaborate with other Claims colleagues to implement our strategy on claim activities and best practices.
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What will your essential responsibilities include?
- Overseeing colleagues and processes related to coverage analysis, investigation, evaluation, reserving and resolution of Excess Claims in accordance with established Claim Department guidelines, service standards, and state regulations.
- Managing claim audits and ensuring FIC compliance across the team. Drive analytics and data development for multiple Underwriting business units and Actuarial through identification and reporting on claim trends.
- Collaborating with multiple Underwriting teams in connection with claim issues and trends, review of policy / endorsement language, and marketing and business development activities.
- Providing superior customer service to policyholders and brokers and ensuring the same high customer service standards are upheld by all colleagues.
- Partnering with other Claim Managers to facilitate internal North American Casualty plans and strategies.
- Identifying strategic and tactical needs that can be solved through technology, process improvements, or training.
- Maintaining close supervision of vendor management and expense control within the unit.
- Focusing on each team member’s individual performance, development and success.
You will report directly to the Head of Casualty Claims, Americas.
