What are the responsibilities and job description for the Claims Account Manager - Captives position at AXA XL?
Claim Account Manager - Group Captives
New York, NY / Hybrid | United States of America
Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
As a Claim Account Manager - Group Captives for the Americas, you will be responsible for claim account management functions for group captive members helping to sell AXA XL Claims value in the marketplace and managing claims-related service issues for the members, Third Party Administrators ("TPAs") and intermediaries and other key distribution partners.
DISCOVER your opportunity
Key responsibilities of this role are :
- Representing AXA XL externally with brokers , captive intermediaries and customers promoting AXA XL claims value proposition to help distinguish us in the unbundled marketplace.
- Participating in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers , captive intermediaries and prospective customers.
- Completion of new account implementations including Account Profiles, Certificate of Instruction documents and set-up meetings with new members , TPA , broker partners to ensure all parties are aware of their roles and responsibilities on the program.
- Holding c aptive member stewardship meetings to address performance of the program and opportunities for improvement, in participation with the client's third-party claims administrator.
- Interaction with the third-party administrator as needed to develop, implement and monitor compliance with the client specific instructions and any action plans related to performance on the claim program.
- Management of the claim audit process for the client, including coordinating the necessary internal and external resources to conduct the audit, and leading the audit wrap-up meeting.
- Conducting meetings with client members as necessary to resolve issues and manage the ongoing client relationship.
- Interaction with the Claims Technical Team on individual losses. Proactive communication with internal and external stakeholders to deliver optimal claims service.
SHARE your talent
SHARE your talent
We're looking for someone who has these abilities and skills :
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re / insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.
Learn more at axaxl.com / about-us / inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars :
For more information, please see axaxl.com / sustainability
The U.S. pay range for this position is $130,000 - $227,500 ). Actual pay will be determined based upon the individual's skills, experience, and location. We strive for market alignment and internal equity with our colleagues' pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2025.
Salary : $130,000 - $227,500
