What are the responsibilities and job description for the Digital Product Manager, Billing position at AXA?
Digital Product Manager, Billing
Hartford, CT I Stamford, CT I New York NY I Exton, PA I USA
As the world changes and markets become more competitive, our clients’ needs become more complex. More than ever, we are competing for time, for opportunities, for relevance. Differentiation at all levels, including how we think about and engage with our clients, is so important. Our ambition is to unlock a more sustainable and prosperous tomorrow by helping businesses navigate the world’s risks. In the Americas, we will live up to that ambition by delivering value far beyond the insurance policies we provide. We are confronting our clients’ risk management challenges by finding solutions that further their strategic goals and help them build more sustainable, thriving businesses.
The Digital Product Manager, Billing will drive the initial implementation and ongoing product roadmap of a new billing solution. They will coordinate the Billing product definition effort across a number of squads working on outlining a roadmap, the product ambitions and goals in coordination with Product Owners and Journey Owner the IT delivery team. The role is responsible for understanding and interpreting customer feedback, analyzing user behavior and taking steps to improve the product to provide a better experience for customers
The Digital Product Manager will report to the Chief Growth Officer of the Americas region and is empowered to drive transformational change in the organization.
DISCOVER your opportunity
What will your essential responsibilities include?
- Accountable for overall development and delivery of the digital strategy for Billing
- Administration of products aligned with regional growth aspirations and business needs
- Oversees relationships with technology vendors, integration partners, consultants, etc. to drive execution of digital transformation
- Establishes key performance indicators and milestones to track progress and effectiveness of program(s).
- Effectively communicates strategies and timelines with key stakeholders across the region
- Owns the overall roadmap for Billing and reports to regional leadership regarding the planning, functional and technical conflicts and interdependencies
- Oversees a team of Product Owners and Squads
Accountability & deliverables
- Delivery, ongoing advancements, and operation of the product accordingly to defined business outcomes.
- Shared accountability (together with business representatives and regions) to successfully enable implementation / ensure usage of the product in region
You will report to the Chief Growth Officer.
SHARE your talent
We’re looking for someone who has these abilities and skills:
Required Skills and Abilities:
- Experience in leading human-centric squads (5-10 member), user testing and data analysis to improve customer experiences
- Experience in enterprise-wide billing solutions including knowledge of end-to-end workflows and digital payments
- Experience in creating re-designed commercial insurance customer experiences
- Excellent communications skills which are adapted to different audiences and can effectively drive consensus within the delivery team(s)
- Trained and experienced with agile ways of working would be a plus, in particular Product Owner roles
- Ability to articulate problems, create solutions, and present analysis with proper detail and rigor for the target audience
- Adept at vendor management, both commercially and interpersonally, with a clear understanding of Staff Aug, Managed Services, and Managed Outcome commercial models
- Ability to design product strategy and roadmap
- Ability to measure the success of the product – KPIs identification and tracking
- Advanced experience / capability in financial forecasting and business case justification
- Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales
- Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions.
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ , ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience,” focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
The U.S. pay range for this position is USD 133,000 – 233,000. Actual pay will be determined based upon the individual’s skills, experience, and location. We strive for market alignment and internal equity with our colleagues’ pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2025.
