What are the responsibilities and job description for the Knowledge and Enablement, Senior Advisor position at AXA?
Knowledge and Enablement, Senior Advisor
New York, NY I Stamford, CT I Hartford, CT I Exton, PA I Philadelphia, PA I Morristown, NJ I Atlanta, GA I USA
The mission of the Knowledge and Enablement team is to deliver access to meaningful training and knowledge resources our teams need to do their jobs. As AXA XL continues to invest in its end-to-end capabilities, the Knowledge and Enablement, Senior Advisor will play a key role in providing support to the successful delivery of global projects and fulfilling training and knowledge management needs for stakeholders across the organization.
DISCOVER your opportunity
What will your essential responsibilities include?
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Business Partnering & Consultation:
- Supporting training and knowledge needs for functions within Transformation and Change Delivery (TCD) and Operations (Middle Office and Enterprise Shared Services) by addressing user queries across the globe.
- Leading process mining exercises to drive clarity and understanding of global operations through job shadowing, processing accounts, and creating/maintaining process manuals as knowledge assets.
- Applying a continuous improvement mindset to identify where efficiencies in current processes can be made and subsequently communicated across the network. These tasks are performed in collaboration with Senior Consultants and Leads.
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Project Management:
- Leading the execution of training and knowledge projects by serving as a project manager, learning about new tools where needed, and creating required training/knowledge assets.
- Engaging in active collaboration with the stakeholders to ensure that the deliverables meet their expectations.
- Content Creation:
- Creating course materials (manuals, presentations, eLearning, etc.) and teaching aids that support content delivery and assessment (in different languages, if possible), in collaboration with the Support team. This may include:
- Revising, modifying, and updating training materials & eLearning assets
- Creating eLearning assets using tools like Camtasia, Audacity, etc.
- Leading the execution of the knowledge management strategy with a key focus on improving access to knowledge resources with new tech solutions
- Co-Trainings / Trainings:
- Providing thought leadership and guidance on the development of learning curriculum to support identified training needs
- Overseeing the planning, organizing, and execution of blended (virtual and classroom) training sessions
- Ensuring a high-quality learner experience
- Adapting and revising learning content to incorporate / implement suggested changes from live sessions when applicable
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Cross-training and Team Development:
- Cross training other trainers by sharing knowledge on various tools and soft skills needed for facilitating a high-quality learner experience
You will report to the Head of Ops & Tech Training & Knowledge Enablement.
SHARE your talent
We’re looking for someone who has these abilities and skills:
- Extensive experience in the insurance industry
- In depth understanding of any of the core tools like GENIUS, GISMO, theframe, WINS, etc.
- Good understanding of Commercial Insurance & Reinsurance market
- Proven professional working experience as a trainer and conducting sessions in classroom or virtual environment or hybrid
- Familiarity with Learning Management Software (LMS)
- In-depth knowledge of curriculum design, instructional methods, and training techniques
- Excellent facilitation, communication, collaboration, and interpersonal skills
- Flexibility to support the stakeholders in various time zones and to be able to change priorities on a short notice
- Learning enthusiast, self-motivated, highly organized, and self-supported
- In depth knowledge of MS Office and MS Teams is imperative
- Proficiency in English language is essential. Other language skills are beneficial.
- Certification in Training / Facilitation will be preferred
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ , ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience,” focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’ s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving
For more information, please see Sustainability at AXA XL.
The U.S. pay range for this position is USD 66,600 – 105,100. Actual pay will be determined based upon the individual’s skills, experience, and location. We strive for market alignment and internal equity with our colleagues’ pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’ s benefits offerings, please visit US Benefits at a Glance 2025.
