What are the responsibilities and job description for the Nurse Case Manager, Bilingual position at AXA?
The International Nurse Case Manager is expected to work Nightshift in a remote environment but should be based in either Montreal, Chicago or Miami.
This position is responsible for monitoring and Coordinates medical travel assistance for beneficiaries worldwide by performing the following duties:
- Obtain, review, and assess customers’ medical information; to determine medical necessity for care being prescribed.
- Evaluate the appropriateness of Provider diagnosis, care, and treatment plan.
- Recommend and assist with transfer to higher level of care when appropriate.
- Document pertinent medical information in customer’s medical notes, and notify and disseminate information to AXA team.
- Communicates with beneficiary to assess level of comfort with Provider, facility and medical situation.
- Reviews medical information to determine pre-existence of relevant medical conditions, onset date of medical condition and how it relates to coverage based on customer’s specific travel policy.
- Recommends medically necessary travel arrangements for customers’ repatriation, and or evacuation.
- Communicates repatriation recommendations and arrangements with hospital, medical staff and beneficiaries.
- Provides expertise and support to Operations, Claims, Marketing and Client.
- Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Your Profile
- Associate's degree or higher
- Minimum 2 year's experience in ER &/or ICU
- Ability to read and interpret documents such as medical reports, periodicals, and procedure manuals
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of an organization.
- To perform this job successfully, an individual should have knowledge of Contact Management systems; Internet software; Spreadsheet software and Word Processing software.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule forms
Certifications
- US or Canadian RN license is required.
- BLS required
- ACLS preferred.
- Spoken Spanish and French desired
- Optional travel up to 15 – 25% (Valid passport).
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract).
“Learn more about the Reforest Program here”
About AXA
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
Our values: Customer First, Courage, Integrity and One AXA.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
What We Offer
By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.
