What are the responsibilities and job description for the VIE - Application Analyst position at AXA?
AXA Investment Managers (AXA IM) is a responsible asset manager, actively investing for the long-term to help its clients, its people and the world to prosper. Our high conviction approach enables us to uncover what we believe to be the best global investment opportunities across alternative and traditional asset classes.
AXA IM is a leading investor in green, social and sustainable markets.
We are committed to reaching net zero greenhouse gas emissions by 2050 across all our assets, and integrating ESG principles into our business, from stock selection to our corporate actions and culture. Our goal is to provide clients with a true value responsible investment solution, while driving meaningful change for society and the environment.
AXA IM employs over 2,600 employees around the world, operates out of 24 offices across 18 countries and is part of the AXA Group, a worldwide leader in insurance and asset management
Description of the department
The Technology department provides applications and technical services support and projects delivery to the AXA Investment Managers’ business worldwide. Its mission is to support Business through project and support teams.
The candidate will be an Application Analyst within the technology team dedicated to Simcorp Front Office Support. This team maintains and improves IT tools used by Fund managers and Traders.
Simcorp tribe team has a support presence in the following locations Paris, London, Hong Kong, and the US.
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The main responsibilities of the role :
The Application Analyst will be responsible for supporting demanding business users. So, a candidate who enjoys working with others in a fast-paced environment will be suitable for this position.
We are looking for someone who wants to work in a front office support environment, experiences that are valuable include :
- Working in a support environment where facing off directly to end users is valued
- A strong technology background working with service logs, dashboards, and automation tools
- Provide functional process and technical support on OMS / EMS systems.
- Undertake daily operational checks, investigate, and resolve any problems identified.
- Follow strictly the procedures to send service requests to the editor and to escalate issues
- Functional requirements gathering from the front, middle and back-office investment management system users
- Maintain market awareness and propose new solutions / approaches to the business, building on a foundational knowledge of the process and data flows in use
- Answer, evaluate and prioritize incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with investment systems and where required, implement relevant steps to prevent re-occurrence
- Collaborate with third party vendors as required, in accordance with agreed standards and procedures
- Build credible, trusted advisor relationships with the business and assist with issues as they arise, logging and tracking them in call logging tools.
- Ensure appropriate change management processes are implemented to benefit users
- Study and propose tactical solutions as required
- Produce user and functional procedure guides
- Communicate with the users on system / module availability / future evolutions using the standard templates
- Provide training to clients when processes change, or new functionality becomes available
- Provide expertise in technical / functional analysis to drive business process change
- Ensure compliance with all information security policies and proactively look for advice for new scenario as they arise
- Implement and operate regular end user activity monitoring for the given application
- Participate actively on the yearly upgrade of SimCorp Dimension and on any patch release (qualification, regression tests, etc…)
- Assist the project managers in the context of projects impacting SimCorp Dimension on which their
- Analyse existing processes
- Gather business requirements
- Write functional specifications
- Contribute to the testing phase for new versions and / or new tools
This role will involve direct interaction with Fund Managers, Traders, and financial analysts.
