What are the responsibilities and job description for the Call Center Representative position at AXE ELITE LLC?
CALL CENTER - TELECOM SALES POSITION
We are seeking motivated individuals to join our technology call center team in Wethersfield, CT. This is a great opportunity for anyone looking for a stable role with competitive pay, including base salary, commissions, and bonuses. Enjoy weekends off and a one-hour lunch break while working indoors in a supportive environment.
Benefits:
- Competitive base pay with commission opportunities
- Performance bonuses
- Monthly and yearly recognition programs
- Team dinners and trips
- Paid weekly
- Strong team culture
- No experience or degree required
- Mentorship and coaching provided
- Luxury car bonus
Requirements:
- Open availability: Monday through Friday, 8 a.m. to 6:00 p.m.
- Experience in customer-facing roles preferred
- Excellent verbal communication skills
- Strong teamwork abilities
- Good computer proficiency
- Ability to multitask effectively
- Technical expertise in relevant computer applications
- Calm and effective under pressure
- Commitment to customer confidentiality
Duties and Responsibilities:
- Answer customer calls professionally and address inquiries and complaints
- Resolve customer issues related to product sales and service
- Provide information about our services and products
- Process customer orders and requests
- Research information using available resources
- Route calls to the appropriate departments as needed
- Follow up on complex customer inquiries
- Complete call notes and reports in our CRM system
- Record details of customer interactions and resolutions
- Coordinate with internal teams for effective communication
- Perform other duties as assigned
Education:
- High school diploma or equivalent
If you're ready to be part of a dynamic team in a rewarding role, apply today!
Salary : $40,000 - $100,000
