What are the responsibilities and job description for the Customer Service Domestic/Export Logistics position at Axel Plastics Research Labs?
Job Description
Customer Service Domestic/Export
Axel Plastics Research Laboratories (AXEL) is a U.S. based manufacturer of proprietary mold releases and process aid additives. AXEL also provides formulated mold releases for decorative laminates, concrete, abrasives and other markets.
AXEL is a privately held company that recently celebrated its 82nd year in its third generation of family ownership and operation. The business is registered to the ISO 9001:2015 Quality System. Its products are fully compliant with REACH and major worldwide regulatory requirements. AXEL serves the global market through direct sales and a network of stocking distributors and technically trained representatives.
Position: Customer Service Domestic/Export
Location: Monroe, CT
Job Type: Full Time
Job description:
In this role you will be responsible for supporting customer service team in getting orders entered and shipping throughout the world on-time and providing excellent customer service to customers inside and outside the organization.
Responsibilities:
- Order Entry into ERP software and completion of daily ship lists and distribution to other departments.
- Coordination of shipping schedules with the Plant to ensure all deliveries can be met.
- Allocation of products ensuring correct products are allocation in the correct order.
- Obtaining competitive freight rates from forwarders.
- Scheduling truck pickups for on time shipments.
- Completing and sending all required paperwork (MSDS, COA, NAFTA, SDS) both domestically and internationally.
- Invoicing of shipped orders and follow up with customers.
- Deliver excellent customer support and satisfaction.
- Ensure timely follow-up on customer requests and questions.
- Check and approve freight invoices.
Qualifications:
- Must have domestic and export shipping experience.
- Hazmat experience, Certification desired but not required.
- 3 years of Customer Service experience in Manufacturing.
- Highly effective interpersonal and communication skills.
- Ability to read and interpret documents such as procedure manuals, work instructions, customer orders.
- Willingness to learn and maintain a working knowledge of company products.
- Must be proficient with current software packages such as Microsoft Office. Must be able to learn Datacor MRP system.
- Problem solving, ability to work independently, multi-task and time management is essential to success.
- Customer service focus - understand the need, solve problems and respond in an efficient timely manner.
Other Skills:
- A positive professional attitude
- Self-motivated
- Enthusiastic team player
- Exhibit a sense of urgency
- Organizational, planning and time management skills
- Excellent problem-solving skills
- Accountability
- Attention to detail
- Upholds organizational Core Values
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person