What are the responsibilities and job description for the Customer Service Domestic/Export Logistics position at AXEL Plastics?
About AXEL :
Axel Plastics Research Laboratories (AXEL) is a U.S. based manufacturer of proprietary mold releases and process aid additives. AXEL also provides formulated mold releases for decorative laminates, concrete, abrasives and other markets.
AXEL is a privately held company that recently celebrated its 82nd year in its third generation of family ownership and operation. The business is registered to the ISO 9001 : 2015 Quality System. Its products are fully compliant with REACH and major worldwide regulatory requirements. AXEL serves the global market through direct sales and a network of stocking distributors and technically trained representatives.
About this role :
In this role you will be responsible for supporting customer service team in getting orders entered and shipping throughout the world on-time and providing excellent customer service to customers inside and outside the organization.
Responsibilities :
- Order Entry into ERP software and completion of daily ship lists and distribution to other departments.
- Coordination of shipping schedules with the Plant to ensure all deliveries can be met.
- Allocation of products ensuring correct products are allocation in the correct order.
- Obtaining competitive freight rates from forwarders.
- Scheduling truck pickups for on time shipments.
- Completing and sending all required paperwork (MSDS, COA, NAFTA, SDS) both domestically and internationally.
- Invoicing of shipped orders and follow up with customers.
- Deliver excellent customer support and satisfaction.
- Ensure timely follow-up on customer requests and questions.
- Check and approve freight invoices.
Qualifications :
Other Skills :