What are the responsibilities and job description for the Business Support Specialist position at Axelon Services Corporation?
Job Title: ACH Operations Support
Location: Riverside , RI
Pay Rate: $22.00/hr
Work Schedule: Monday-Friday 8:30am - 5:00pm
About Job:
- Working with Death Alerts and notifications for the bank.
- Could receive 100-180 daily depending on season.
- Have KPI's and SLA's to maintain.
- Work with Salesforce system to process the alerts.
- Prefer someone with Financial background and banking knowledge.
Job Description:
- The Ach Operations Analyst is responsible for the daily automated clearing house origination and receipt process, facilitating the transmission of files from client Originators and the clearing house.
- The Analyst will provide administrative support for ODFI (Origination Depository Financial Institution) as well as RDFI (Receiving Depository Financial Institution) functions.
- The department is fast-paced due to SLA’s tied to NACHA and requires accuracy and attention to detail as there is direct customer impact.
Primary responsibilities include:
• Primarily responsible for the tasks associated with the Receiving Depository Functions.
• Provide direct phone and email support for ACH Operations, using effective communication skills to assist *** Corporate Customers and internal staff.
• Research and resolve internal and external requests for all ACH account inquiries.
• Perform routine responsibilities specific to department functions and activities.
• Perform other duties and responsibilities as required or assigned.
• Adhere to Bank policies and direct job/departmental procedures.
• Support the team in meeting daily and monthly deadlines.
• Strong time management skills and ability to prioritize tasks.
• Ability to learn and comprehend new system processes and software.
• Reliability, flexibility, professional etiquette, and sound judgment.
• Willingness to train on more complex functions associated with the Origination side.
• Customer centric mindset
Qualifications:
• 3-5 years Financial Operations Experience.
• System and product knowledge desired.
• Ability to complete repetitive tasks in a timely manner.
• Strong team player.
• Strong attention to detail.
• Ability to thrive in a fast-paced environment.
• Strong written and verbal communication skills.
• Speed and accuracy using keyboard.
• Proficient in MS Office Outlook.
Salary : $22
