Contact Center Specialist

Job Title : Contact Center Specialist

Location : Johnston, RI

Employment Type : Temp - Perm

Pay Rate : 20 / hr - Hybrid

Work Schedule : Various 1st and 2nd Shift Schedules. All shifts will include working 1 weekend day

Job Overview :

The Contact Center - Education Finance department handles incoming calls related to education finance loans. The selected candidate will be responsible for addressing inquiries regarding application status, troubleshooting technical issues with the application, and assisting with electronic signatures. Additionally, they will promote and process over-the-phone applications while delivering an exceptional customer experience.

This role requires strong problem-solving skills, the ability to proactively assist customers, and a sales-driven mindset. The representative will handle a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt, as well as personal loans for debt consolidation. The ideal candidate is detail-oriented, goal-driven, and capable of multitasking while identifying new business opportunities.

Key Responsibilities :

• Handle sales calls from prospects and customers regarding Consumer Lending Products.
• Assess customer needs using the established Sales framework to identify, advise, and recommend suitable financial solutions.
• Serve as the primary contact for borrowers throughout the application process.
• Manage the application pipeline, ensuring timely follow-ups and consistent communication with both internal and external stakeholders.
• Meet and exceed established volume goals.
• Identify cross-sell opportunities and deepen customer relationships.
• Stay informed on new and existing products, services, and procedures.
• Ensure compliance with all required disclosures and regulatory requirements.

Required Skills & Qualifications :

Preferred Qualifications :