What are the responsibilities and job description for the Customer Service Agent / Warehouse position at Axelon Services Corporation?
Customer Service Agent / Warehouse
Madison, WI
7 Months
Onsite
This position is responsible for being a part of a team that Provides Excellent Customer Service while engaging with walk-In customers at the counter, taking customer orders over the phone, looking up parts and supplies and invoicing orders. At times this position is responsible for helping with warehouse duties such as loading / unloading deliveries, picking materials for next day orders, assist in the receiving and restocking of parts / products, including the use of a forklift.
How you will do it
Communicate daily with customers via phone, e-mail, in-store interaction.
Enter customer orders promptly with high accuracy
Promote and support sales promotions.
Collaborate with regional sales force and other field staff to deliver premier customer service.
Work closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc.
Research and resolve customer complaints and issues as well as providing customer assistance in locating and identifying replacement parts.
Provide same day responses to scheduled dates and backorder status of product.
Research and process credit and return requests.
Performs daily maintenance to customer orders to ensure timely delivery based on customer demand.
Other duties may be assigned by Management
What we look for
Required Qualification :
High School diploma or equivalent combined education and experience.
Experience related to Customer Service and high-volume calls.
Ability to work effectively in a high-volume fast-paced environment.
Able to Multi-task effectively while prioritizing daily workflow
Proficiency in a Windows operating environment, including email and Microsoft Office software.
Strong interpersonal skills and decision-making abilities.
Effective and professional communication and organization skills.
Strong conflict resolution skills.
Regular attendance and punctuality are vital.
Preferred Skills :
Forklift experience a plus (Will Train)
5 years in Customer Service a plus
