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Customer Support

Axelon Services Corporation
Murrysville, PA Full Time
POSTED ON 1/24/2025
AVAILABLE BEFORE 4/18/2025

Title : Customer Support

Location : Murrysville, PA

Description :

  • Dispute Resolution,OUTCOMES : The successful candidate will : Respond to a high volume of inbound customer inquiries, complaints and order requests; facilitate problem resolution; and demonstrate our commitment to customer service by following up on inquiries and ensuring superior results.
  • Ensure the daily processing of all product and non-product return credit / debit memos and that all credit memos meet the requirements of the Return and Approval Policies.
  • Facilitate Account Resolution working with the Financial Operation teams in resolving customers disputes against their open accounts receivable.
  • Support Customer Service Reps, Collectors, Collections Specialists, and / or Credit Analysts with necessary research and efforts required to resolve barriers to cash collections.
  • Work with customer Accounts Payable departments in reconciling account payments, credits, and debits.
  • Resolve issues surrounding service, products and account information including all billing, shipping, pricing and other customer account problems within an assigned region of accounts.
  • Display a commitment to quality by following required procedures and practices; take all appropriate measures to ensure quality.
  • Demonstrate the ability to follow simple and complex work instructions, to actively listen to directions and to perform tasks with little additional follow-up or direction.
  • Manage multiple approval processes and compliance guidelines to apply account resolution.,To support Project UNO activities.

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