What are the responsibilities and job description for the Customer Support position at Axelon Services Corporation?
Title : Customer Support
Location : Murrysville, PA
Description :
- Dispute Resolution,OUTCOMES : The successful candidate will : Respond to a high volume of inbound customer inquiries, complaints and order requests; facilitate problem resolution; and demonstrate our commitment to customer service by following up on inquiries and ensuring superior results.
- Ensure the daily processing of all product and non-product return credit / debit memos and that all credit memos meet the requirements of the Return and Approval Policies.
- Facilitate Account Resolution working with the Financial Operation teams in resolving customers disputes against their open accounts receivable.
- Support Customer Service Reps, Collectors, Collections Specialists, and / or Credit Analysts with necessary research and efforts required to resolve barriers to cash collections.
- Work with customer Accounts Payable departments in reconciling account payments, credits, and debits.
- Resolve issues surrounding service, products and account information including all billing, shipping, pricing and other customer account problems within an assigned region of accounts.
- Display a commitment to quality by following required procedures and practices; take all appropriate measures to ensure quality.
- Demonstrate the ability to follow simple and complex work instructions, to actively listen to directions and to perform tasks with little additional follow-up or direction.
- Manage multiple approval processes and compliance guidelines to apply account resolution.,To support Project UNO activities.
