What are the responsibilities and job description for the Help Desk Specialist 2 position at Axelon Services Corporation?
Help Desk Specialist 2
7 months contract
100 % onsite from Springfield for first 4-5 weeks training, after potential to be onsite / remote hybrid. Make sure candidates are okay to work onsite. (hours are 7-7pm Mon-Friday).
Skills :
Role Characteristics :
Possess strong written and oral communication skills
Exhibits exceptional Customer Service soft skills
Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution
Illustrates high attention to incident description, detail and impact
Self-motivated and goal-oriented, capable of working in a fast paced and changing environment
Good analytical and communication skills, sound judgment, and the ability to work effectively with all support areas
Call center environment
