What are the responsibilities and job description for the Site IT Support Administrator position at Axelon Services Corporation?
Site IT Support Administrator
McIntosh, AL
12 Months Contract
Hours : 8 : 00 AM 4 : 30 PM slight adjustment may needed
Qualifications : looking for IT professional with previous onsite IT support experiences.
Site IT Support Administrator The skills needed for this position are :
1. Excellent communication skills - inbound and outbound phone calls in a professional manner, writing and replying effective emails.
2. Strong administrative skills
3. Intermediate level of Microsoft Outlook Mail, Word, Excel, and Powerpoint.
4. Support of Special Purpose imaged pc's, connecting PC's to special manufacturing equipment, working with external vendors to get additional support. Critical thinking skills and problem solving ability
5. Time management skills
6. Working as part of a team of people, have experience in a business environment as a Team player
7. Basic level understanding of Smartphone functionality, setup of email on a phone, initial Phone activation experience.
8. Ability to multi-task and work in a fast paced environment. Handle multiple orders, with interruptions and escalations during the business day, organized to track each order in an organized way to minimize mistakes.
Duties and Responsibilities :
Provide basic end user support for Standard company PC s, Special Purpose PC s, common configuration topics for standard PC s and smartphones, printing, etc.
Using company system (gAHD) request and incident tickets. Level 2 technician who would receive tickets in the gAHD system from the Level 1 Service Desk. Will change to Service Now ticketing system in July 2022.
Assist Internal Business Partners in placing orders for hardware and software using the standard company tools.
gAHD = global Advanced Help Desk system by Computer Associates
600 employees & contractors work at this site
