What are the responsibilities and job description for the Support Analyst position at Axelon Services Corporation?
This role is currently work-from-home and will move to the office environment after the COVID-19 restrictions are lifted.”
JobDiva is looking for a bright, enthusiastic candidate to join its Technical Support Team as a Support Analyst. Full training is provided and no technical background is required, though aptitude for learning and clear thinking is a necessity.
Founded in 2003, JobDiva is a software solution delivered to over ten thousand paying users in the staffing, executive search, and HR spheres. The software itself is intuitive, robust, complex and constantly evolving. We are a high-tech firm with a start-up working environment, which is filled with eager, engaged employees. There are significant opportunities to grow and take on more responsibilities for the right candidate.
Responsibilities :
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Troubleshoot customer issues over the phone.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues; recommending instructional language.
- Improves system performance by identifying problems; recommending changes.
Skills Required :
