What are the responsibilities and job description for the Information Technology - Help Desktop Support position at Axelon?
Help Desktop Support (Call Center Agent)
Washington, DC
6 Month Contract
Pay Range : $20 - $22 / hr.
Hybrid scheduled which is in the office on Tuesday, Wednesday, and Thursday. Remote on Mondays and Fridays
Basic IT Skills and navigating a PC is required.
- Provide phone support Monday-Friday, 8 AM-5 PM EST.
Prior call center experience is essential.
3 years with IT customer service.
High school diploma or higher.
Strong technology skills.
Basic IT skills are required like creating a bookmark, downloading files, installing software, clearing cache, etc.
Will adhere to current hybrid schedule, which is in the office on Tuesday, Wednesday, and Thursday, and remote on Mondays and Fridays.
Ability to find solutions efficiently.
Job Description : " The Call Center Agent (CCA) provides first-level support to end-users by troubleshooting and resolving hardware, software, and voice / data communication issues. Responsibilities include escalating calls when necessary, writing clear and concise tickets, and ensuring timely follow-up through to resolution. Proficiency with ticketing systems, technical support documentation, and hardware / software technologies is required. The role demands excellent multitasking, prioritization, and communication skills, along with the ability to work under pressure and flexible hours as needed. Prior experience in customer service, call centers, and help desk support is essential. Additionally, the CCA supports customer service operations and the
Requirements : - 3 years with IT customer service - High school diploma or higher - Strong technology skills - Basic IT skills are required like creating a bookmark, downloading files, installing software, etc.
Will adhere to client's current hybrid scheduled which is in the office on Tuesday, Wednesday, and Thursday. Remote on Mondays and Fridays"
Salary : $20 - $22
