What are the responsibilities and job description for the Operations Specialist (Level III) position at Axelon?
Monday - Friday 8 am - 5 pm shift
Job Description :
The Operations Specialist sits within the Private Bank Philanthropic Solutions group and is responsible for assisting with the implementation of a new third-party vendor solution with a specific set of client accounts. The vendor solution will incorporate client data from various custodial platforms, which feed client account activity to complete performance measurement analytics and accounting reports. This role involves data entry, process monitoring, troubleshooting, and supporting cross-functional teams. The ideal candidate is detail-orientated, organized, and eager to learn in a fast-pace environment.
Responsibilities include :
- Work with client team to gather the required documentation including client signatures
- Complete onboarding template documents
- Gather historical information (alternative investment fund cash flows, performance), as needed
- Correspond with any necessary third parties (i.e. custodian, alternative investment general partners and administrators), including serving as an issue escalation point to get third parties to work with the third party vendor on integrations
- Communicate frequently with members of the client's coverage team, including client advisors, client managers, portfolio managers, among others.
- Ensure data quality and process excellence
- Conduct proactive quality assurance, problem resolution and provide ongoing assistance to clients and their advisors with respect to performance analytics and aggregated reporting
- Oversight of issue tracking and / or resolution
Qualifications :
