What are the responsibilities and job description for the Product Support and Testing Analyst position at Axelon?
Job Title : Product Support and Testing Analyst
Job Location : Santa Clara, CA
58 / hr
Key Responsibilities
- Responsible for developing end-to-end digital operational process flow to effectively run Semiconductor R & D Lab.
- Acts as a business Analyst for R & D Lab Operations teams, supporting mainly, but not limited to, MES (Manufacturing Execution System).
- Assess the business requirement and work with BPA / End users to review / streamline the requirement to deliver business value.
- Configure MES System to meet business needs.
- Document and maintain MES Modelling process.
- Collaborates with IT portfolio managers, PM & customers to co-develop a MES roadmap and drive products and features from concept to launch in a fast-paced environment.
- Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
- Works with user-focused groups to define the self-service user experience, support, and monitoring for customers.
- Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
- Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders.
- Leads the product functional design process based on an intimate knowledge of the users and technology.
- Define and write / review the Functional process document (FS) in line with the BPD / BRD.
- Present the FS to Technical architect for them to complete the design
- Review and approve the technical design working with Business
- Support the functional architecture for multiple processes in a semiconductor lab.
- To Support Global business per their time zones.
- Participate in QA checkpoints during delivery to provide guidance and ensure solution aligns with original scope
- Review the UAT test case and work with business and execution team closely to complete the UAT
Must Have Skills
Skill 1 - Configure MES System to meet business needs
Skill 2 - Document and maintain MES Modelling process
Skill 3 - Collaborates with IT portfolio managers, PM & customers to co-develop a MES roadmap and drive products and features from concept to launch in a fast-paced environment.
Skill 4 - Experience of working on a MES solution and / or Semiconductor space
Good To have Skills -
Skill 1 - Proven experience in / Functional Knowledge of an MES system, Factory Works MES would be an advantage.
Salary : $58
