What are the responsibilities and job description for the Production Support Engineer position at Axelon?
Title : Production Support Engineer (Remote)
Position Overview :
We are seeking a highly skilled Production Support Engineer with expertise in Oracle Database Administration, cloud infrastructure management, and application support to join our team. This position will involve supporting a variety of applications, including Facets Clones, .NET Core, Oracle, PowerShell, and more. The ideal candidate will have a strong background in incident management, problem resolution, and database performance tuning, along with proficiency in automation and cloud tools such as AWS, Azure, HashiCorp, and Terraform.
Key Responsibilities :
- Deployments & Incident Management : Oversee application deployments and manage the resolution of incidents within SLAs. Work closely with development and business teams to resolve critical issues.
- Problem Management & Troubleshooting : Diagnose and resolve technical issues across Oracle databases, Facets Clones, .NET Core, and other application stacks. Perform root cause analysis and ensure that problems are resolved at their source to prevent recurrence.
- DBA Technical responsibilities :
- Oracle Database Administration : Administer Oracle databases, optimize performance, and troubleshoot complex database issues.
- Performance Tuning : Tune Oracle databases and SQL queries for optimal performance.
- Backup & Recovery : Manage backup and recovery processes for databases.
- Shell Scripting : Use Unix / Linux shell scripting to automate routine tasks and improve efficiency.
- Cloud Database Knowledge : Support cloud-based databases, particularly in Azure environments.
- Oracle Exadata & Netapp SMO : Work with Oracle Exadata and NetApp SMO for high-performance database systems.
- Application Support : Provide ongoing support for applications such as Facets Clones, .NET Core, Adobe, PowerShell, IBM MQ, IIS, and Apache. Troubleshoot issues related to these applications and resolve them effectively.
- Cloud & Infrastructure : Leverage HashiCorp and Terraform to manage infrastructure provisioning and maintain cloud environments.
- On-Call Support : Provide support outside regular working hours as needed, ensuring that systems are operational during off-peak hours and handle critical incidents as they arise.
- Analyst Skills : Analyze and maintain various application settings, troubleshoot issues, and manage performance across multiple platforms.
- Documentation : Maintain detailed documentation of systems, processes, and procedures for troubleshooting, configuration, and incident management.
- Collaboration : Work closely with cross-functional teams, including developers, IT support staff, and business stakeholders, to ensure smooth operations and alignment of goals.
Key Qualifications :
Desirable Skills :
