What are the responsibilities and job description for the Technology Support Specialist position at Axinn Veltrop & Harkrider LLP?
Job Description
Job Description
Incisive. Inclusive. Invested. We’re Axinn.
Experienced, tenacious, and always trial-ready, we are committed to understanding complex legal challenges that impact the future of our clients' businesses, globally.
Focusing on antitrust, intellectual property, and high-stakes litigation, our extensive teams in the U.S. possess deep knowledge and client-side experience across a range of sectors, including technology, healthcare, life sciences, and consumer products.
With a strong culture of diversity, equity, and inclusion, we build relationships with our clients and colleagues alike, helping communities and acting with purpose. Our client service, entrepreneurialism, and inquisitive nature sit at the heart of the firm, enabling us to prioritize client goals and achieve successful outcomes.
Under the general direction of the IT Service Desk Supervisor, the Tech Support Specialist primary responsibility is to provide Level 1 & some Level 2 technical support. Problem resolution will be conducted in-person, via the phone, through email, teams or through remote support tools. This position is responsible for troubleshooting issues with all enterprise technology, software and hardware, while responding promptly to client needs and service requests.
The Tech Support Specialist is a customer service-oriented Technician that provides Technical Support to users in a timely, efficient and accurate manner. The Specialist will also perform root cause analysis of reported issues, basic system administration and act as a resource for IT projects. Additionally, the following essential functions are key components of this role :
Responsibilities and Duties :
- Provide Level 1, and some Level 2 technical support and problem resolution for computer systems, software, hardware, printers, copiers during business hours and non-business hours (remote)
- Respond promptly to customer inquiries either in person, over the phone or through remote tools
- Install, modify, and repair computer hardware and software
- Move computer workspaces
- Provide operational support and maintain the operational efficiency of the local data center
- Support video conferencing technology within the conference rooms and facilitate internal and external meetings independently
- Support the Firm’s mobile devices (smart phones and tablets) managed with current MDM System.
- Provide after-hours support on a rotating basis as needed
- Troubleshoot VPN log in issues
- Perform basic account management within Active Directory for new hires / departures and assign user access rights to various network groups and directories
- Manage employee onboarding and off boarding tasks in all IT systems
- Maintain an accurate inventory of technology assets and related components
- Maintain accurate documentation of work performed using ticketing system
- Enter to support tickets into the ticketing system when tickets are not auto generated
- Provide end-user training to employees on IT Policies / Procedures, applications and systems
- Other duties as assigned
Education, Experience, and Skills Required :
Windows 10 & 11
DNS DHCP Active Directory Group Policies
Benefits
At Axinn, we offer market competitive wages and generous benefit options to our valued employees. This includes, but is not limited to, the following :
Position Details
This is a full-time, benefits eligible, non-exempt level position. Final rate of pay and title will be commensurate with the incumbent’s experience, with a targeted hiring range of $35.00 – $38.00 hourly (the upper range reserved for highly qualified applicants). This position is currently available in our NY office location only.
Axinn is an equal employment opportunity employer and is committed to creating an environment that draws upon the strength of the diversity of its workforce to achieve excellence in the Firm's field and beyond
Salary : $35 - $38
