Healthcare Billing Manager

Axiom Care is a fast-paced, rapidly growing substance abuse treatment and sober living housing provider with locations in the Phoenix metro area and Apache Junction. We primarily serve low-income and justice-involved individuals who are seeking to change their life for the better. We achieve this by offering multiple levels of care along with medical services, evidence-based professional counseling, case management, housing assistance, employment assistance, and more.

Job Summary

The AR Manger/Billing Healthcare Manager is primarily responsible for organizing workflow and ensuring the employees understand their duties or delegated tasks. Monitoring employee productivity and providing constructive feedback and coaching. Providing trends of cash flow and payor issues to Director of Revenue Cycle Management.

Duties/Responsibilities

• Receives payments and posts amounts paid to customer accounts.
• Locates and monitors overpayment, recovery, and zero paid remits.
• Assists Director of Revenue Cycle Management with month-end closing procedures
• Produces weekly billing reports to team.
• Schedules billing team’s work hours and shifts.
• Coordinates cross-training
• Provides real-time feedback on employee performance.
• Provides reports and activity updates to management.
• Provide guidance and support to direct reports.
• Train and educate the billing office on admission, billing, accounts receivable, and collections.
• Analyze, report, and observe AR functions processes in the billing office to ensure maximum workflow and productivity under the supervision of the Director of Revenue Cycle Management.
• Communicate best practices with peers and staff at the assigned locations.
• Perform and/or coordinate month-end close processes.
• Monitor timely collections of AR.
• Provide trends of denial and assure denials are being monitored and completed in a timely manner.
• Complete AR projects as assigned by Director of Revenue Cycle Management.
• Perform other duties as assigned by management.

Supervisory Responsibilities

Supervises all billing staff. Accomplishes human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to guide and develop a team.
• Proficient with Microsoft Office Suite or related software.

Required Competencies

• Communication – Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills
• Guidance and Developing Staff – Focuses and guiding others in accomplishing work objectives; rewards and recognizes others, both formally and informally, in ways that motivate them. Sets high performance expectations for team members; sets clear performance expectations and objectives; holds others accountable for achieving results. Successfully finds resources, training, tools, etc. to support staff needs. Works with staff to create developmental opportunities to expand knowledge and skill level; provides effective feedback and guidance for career development.
• Coaching – Providing timely guidance and feedback to help others strengthen knowledge/skills areas needed to accomplish a task or solve a problem.
• Building Trust – Interact with others in a way that gives them confidence in one’s motives and representations and those of the organization. Is seen as direct and truthful; keeps confidences, promises, and commitments.
• Conflict Resolution - Facilitate the prevention and/or resolution of conflict while preserving working relationships.
• Team Leadership - Communicates a vision and inspires motivation; engages with others (direct-reports and peers) in team process to solve problems; works to find a win/win resolution of differences; is aware of how management style impacts staff productivity and development; modifies leadership style to meet situational requirements; helps team stay focused on major goals while managing within a context of multiple directives.

Education and Experience

• At least 3 years of Accounts Receivable experience.
• At least 3 years of Billing and Collections experience.
• At least 3 years of supervisory experience.